Terms and Conditions
Our Contact details:
42 Westbourne Avenue, NE8 4NP,
Gateshead, Tyne and Wear
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept most major credit and debit cards. Transactions are performed via Paypal system.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
UK Shipping is FREE. All UK orders are sent via MyHermes, 1st or 2nd Class Royal Mail.
Europe Shipping is £4.99 and sent by Royal Mail
Worldwide Shipping is £9.99 and sent by Royal Mail
Items that have not arrived - Broomsticker operate a 25 working days policy from the date of your order before we can class your order as being lost in transit. If your goods do not arrive once these timescales have been breached then we'll gladly refund you the full amount or repeat your order. We will have no liability to you to issue a refund or replacement order if we have not been notified by yourself of non delivery of your order after 30 working days.
We will normally despatch UK order to you in 2 business days. International orders are generally received in under 14 days. Orders are not processed or made during bank holidays.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
If an item is returned to us due to being unclaimed by the customer or an insufficient address was provided preventing delivery or refused by the customer, the buyer will be emailed and has 7 days to pay an additional shipping charge to resend the item. If not paid after 7 days, the customer will be refunded the original price minus shipping costs and no replacement will be sent. The shipping costs will be given as per real charge paid by the seller depending on the item's weight. Picture of the postal stamp showing the actual amount available upon request.
Customers who have had their money refunded due to undelivered orders being unclaimed/refused/or insufficient address given will need to provide an alternative address for delivery if wishing to reorder. No items will be sent to the destination where goods have been returned from.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
If you need to reach us, please email us using the contact page, alternatively write to us at
42 Westbourne Avenue,
NE8 4NP, Gateshead
Tyne and Wear
Broomsticker do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.